Terms of Service

    Please read these terms carefully before using Remo

    Last Updated: January 2025

    These Terms of Service ("Terms") govern your access to and use of Remo, an AI-powered employee conversation platform operated by Culture OS Inc ("we," "us," or "our"). By accessing or using Remo, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.

    1. Acceptance of Terms

    By creating an account, accessing, or using Remo, you affirm that you:

    • Are at least 18 years old or the age of majority in your jurisdiction
    • Have the legal authority to enter into these Terms on behalf of yourself or your organization
    • Will comply with all applicable laws and regulations
    • Have read and understood our Privacy Policy

    If you are using Remo on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

    2. Description of Service

    Remo is an AI-powered platform designed to facilitate authentic employee conversations at scale. Our service includes:

    • AI Conversation Agent: Automated yet personalized conversations with employees
    • Analytics Dashboard: Insights and reporting on employee engagement and sentiment
    • Data Management: Secure storage and processing of conversation data
    • Integration Tools: APIs and connectors for HR systems

    We reserve the right to modify, suspend, or discontinue any aspect of the service at any time with reasonable notice.

    3. Account Responsibilities

    Account Security: You are responsible for:

    • Maintaining the confidentiality of your login credentials
    • All activities that occur under your account
    • Notifying us immediately of any unauthorized access or security breach
    • Ensuring your account information is accurate and up-to-date

    Prohibited Activities: You agree not to:

    • Use the service for any illegal or unauthorized purpose
    • Attempt to gain unauthorized access to our systems or other users' accounts
    • Reverse engineer, decompile, or disassemble any part of the service
    • Use automated systems to access the service without our written permission
    • Interfere with or disrupt the service or servers
    • Transmit viruses, malware, or other harmful code
    • Violate any applicable laws, regulations, or third-party rights

    4. Data and Content Ownership

    Your Data

    You retain all rights to the data you input into Remo ("Customer Data"). By using our service, you grant us a limited license to process, store, and analyze your data solely to provide and improve our services. We will handle your data in accordance with our Privacy Policy and applicable data protection laws.

    Our Platform

    Remo, including all intellectual property rights in our software, AI models, algorithms, documentation, branding, and the conversational data generated through our platform, including the analytics remains the exclusive property of Culture OS Inc. These Terms do not grant you any ownership rights to our platform.

    AI-Generated Content

    Content generated by our AI during conversations is provided "as-is." While we strive for accuracy and appropriateness, you acknowledge that AI-generated content may contain errors or inappropriate responses. You are responsible for reviewing and validating AI-generated content before relying on it.

    5. Payment and Subscription Terms

    • Fees: You agree to pay all fees associated with your selected subscription plan
    • Billing: Subscription fees are billed in advance on a monthly or annual basis
    • Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
    • Price Changes: We may change our pricing with 30 days' notice
    • Refunds: Fees are non-refundable except as required by law or stated in your agreement
    • Overages: Usage exceeding plan limits may result in additional charges
    • Taxes: Fees are exclusive of applicable taxes, which you are responsible for paying

    6. Disclaimers and Limitations

    SERVICE PROVIDED "AS IS"

    Remo is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

    AI Limitations: We do not guarantee that our AI will be error-free, unbiased, or produce perfect results. AI-generated conversations should be reviewed by qualified personnel.

    No Legal/Medical Advice: Remo is not designed to provide legal, medical, financial, or professional advice. Any information provided should not be relied upon as such.

    Availability: We do not guarantee uninterrupted or error-free service. We may experience downtime for maintenance, updates, or unforeseen issues.

    7. Limitation of Liability

    To the maximum extent permitted by law:

    • Culture OS Inc shall not be liable for any indirect, incidental, special, consequential, or punitive damages
    • Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim
    • We are not liable for damages resulting from unauthorized access to or alteration of your data
    • We are not responsible for third-party services, integrations, or content

    Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.

    8. Indemnification

    You agree to indemnify, defend, and hold harmless Culture OS Inc, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from: (a) your use of Remo; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) your Customer Data or content.

    9. Data Protection and GDPR Compliance

    For customers in the European Economic Area (EEA), UK, or Switzerland:

    • We act as a data processor, and you act as the data controller for employee data
    • We comply with GDPR requirements, including Data Processing Addendum (DPA) terms
    • You are responsible for obtaining necessary consents from employees
    • We implement appropriate technical and organizational measures to protect data
    • We support your compliance with data subject rights requests

    A Data Processing Agreement (DPA) is available upon request for Enterprise customers.

    10. Termination

    By You: You may terminate your account at any time through account settings or by contacting support. Termination does not relieve you of payment obligations for the current billing period.

    By Us: We may suspend or terminate your access immediately if you:

    • Violate these Terms
    • Fail to pay fees when due
    • Engage in fraudulent or illegal activity
    • Pose a security risk to our service or other users

    Effect of Termination: Upon termination, your right to access Remo ceases immediately. We will retain your data for 90 days to allow for data export, after which it will be permanently deleted unless legally required to retain it longer.

    11. Changes to Terms

    We may modify these Terms at any time. We will notify you of material changes via email or through a prominent notice in the application at least 30 days before the changes take effect. Your continued use of Remo after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the service and may terminate your account.

    12. Governing Law and Dispute Resolution

    Governing Law: These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

    Dispute Resolution: Any disputes arising from these Terms or your use of Remo shall be resolved through:

    1. Good faith negotiations between the parties
    2. If unresolved, binding arbitration in accordance with the American Arbitration Association rules
    3. Arbitration will be conducted in Delaware, United States

    Class Action Waiver: You agree to resolve disputes individually and waive the right to participate in class actions, class arbitrations, or representative actions.

    13. General Provisions

    Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and Culture OS Inc regarding Remo.

    Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.

    Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.

    Assignment: You may not assign these Terms without our written consent. We may assign these Terms to any affiliate or successor.

    Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.

    14. Contact Information

    If you have questions about these Terms, please contact us:

    Email: legal@cultureos.company

    Support: support@cultureos.company

    Address: Culture OS Inc, 16192 Coastal Highway, Lewes, Delaware, 19958, United States

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