Remo - AI Agent for Authentic Employee Conversations at Scale

At Remo (operated by Culture OS), we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered employee conversation platform.

Information We Collect

Account Information

When you register for Remo, we collect your name, email address, phone number, company name, and job title to create and manage your account.

Conversation Data

We process employee conversation data, including text transcripts, audio recordings (if enabled), sentiment analysis, and feedback responses. This data is essential for our AI agent to facilitate authentic employee conversations.

Usage Information

We automatically collect information about how you interact with our platform, including device information, IP addresses, browser type, pages visited, and feature usage patterns.

Analytics Data

We collect aggregated analytics and reporting data to help you understand employee engagement trends, conversation outcomes, and platform effectiveness.

How We Use Your Information

Provide Services: To operate, maintain, and improve our AI conversation platform
AI Processing: To train and enhance our AI models for better conversation quality and insights
Analytics: To generate insights, reports, and recommendations for HR teams
Communication: To send service updates, security alerts, and support messages
Compliance: To comply with legal obligations and enforce our Terms of Service
Security: To detect, prevent, and address fraud, security issues, and technical problems

Data Security & Protection

We implement industry-leading security measures to protect your data:

Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
Access Controls: Role-based access control with multi-factor authentication
Infrastructure: Enterprise-grade cloud infrastructure with SOC 2 Type II compliance
AI Safety: Responsible AI practices including bias detection and privacy-preserving ML
Regular Audits: Continuous security monitoring
Data Isolation: Complete data segregation between customer organizations

How We Share Your Information

We do not sell your personal information. We may share data only in these circumstances:

With Your Consent: When you explicitly authorize us to share specific information
Service Providers: With trusted third-party vendors who assist in operating our platform (cloud hosting, analytics tools)
Legal Requirements: When required by law, court order, or to protect rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
Aggregated Data: De-identified, anonymized data for research and benchmarking purposes

Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete data
Archive: We do not delete any data, but we can archive data which you would like us to archive for a period of 5 years
Portability: Request a copy of your data in a structured, machine-readable format
Object: Object to processing of your personal information for certain purposes
Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us at privacy@cultureos.company

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Conversation data is retained according to your organization's settings (typically 12-36 months). After termination of service, data is securely deleted within 90 days unless legally required to retain longer.

AI Processing & Model Training

Remo uses advanced AI and machine learning to facilitate employee conversations. Here's how we handle AI-related data:

Model Training: We may use anonymized, aggregated conversation data to improve our AI models, never with personally identifiable information

Human Review: Limited human review of conversations may occur for quality assurance, always under strict confidentiality agreements

Bias Mitigation: We actively monitor and mitigate bias in our AI models to ensure fair treatment

Opt-Out: Enterprise customers can opt-out of contributing anonymized data to model improvements

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice in the application. Your continued use of Remo after such notification constitutes acceptance of the updated policy.

Privacy Policy